RETURNS
Thank you for shopping with My Store. We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of delivery.
30-Day Return Window
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, items must be:
Unused
Undamaged
In their original condition
Returned with the original packaging, if applicable
For postage stamps, the stamps must be complete, unused, and not altered, separated, damaged, or partially used.
How to Start a Return
To request a return, please contact us at:
Please include your order number, name, and the reason for the return. Once your return request is approved, we will provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error made by My Store.
We recommend using a trackable shipping service when returning your order. We are not responsible for returned packages that are lost in transit.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow several business days for your bank or card issuer to process and post the refund.
Original shipping charges, including Priority Shipping fees, may be non-refundable unless the return is due to our mistake.
Non-Returnable Items
We may not accept returns for:
Used stamps
Partially used sheets, booklets, or rolls
Damaged or altered items
Items returned after the 30-day return window
Items returned without prior approval
Order Cancellations
Orders may be canceled before they are processed or shipped. Once an order has shipped, it cannot be canceled and must follow our return process.
Contact Us
For return or refund questions, please contact us:
My Store.
Email: support@example.com